Connor does not like this, but... it's useful. "Calm down. All is well. We will help." Simple and to the point, he needs the young man not-freaking-out until help arrives.

Whitley Styles might not be a happy camper: even if it's done as gently as possible, having the events simply put into your thoughts like the most vivid description possible is a shock.

At least, it's very detailed.